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Shipping & Delivery

Enjoy shopping online with our convenient and hassle free delivery and returns

 

- Free Delivery Anywhere in New Zealand

- Free Worldwide Delivery to Over 35 Countries

- Express Post Options

- 100% Satisfaction Guarantee

- Tax (GST) Free on all International Orders

 

Delivery Policy

 

FREE Delivery anywhere in New Zealand and FREE Worldwide Shipping to over 35 countries.

 

Fortis Textiles is pleased to be able to offer FREE nationwide delivery throughout New Zealand, FREE International delivery to over 35 countries.
If you have any questions about shipping costs for large / oversized items please contact our customer service team who will be more than happy to help: +64 (0)21 253 4773 (7 days 9am-5pm UTC +12) or fortistextiles@gmail.com

 

New Zealand Delivery

 

Delivery Type Item(s) Included Timescale For Orders Totalling Delivery Cost (NZD)
Standard Delivery All Fortis Textiles products, excluding large / oversized items 2-5 working days Any FREE
Express Delivery (Tracked) All Fortis Textiles products, excluding large / oversized items 1-2 working days Any $6.99
  Large / Oversized items only 2-5 working days Over $100 NZD $FREE

 

Express Delivery Exclusions:

 

- Express delivery is available to most locations throughout New Zealand, however, customers on the New Zealand Rural Delivery Postal route should allow an additional 3 working days for delivery.

- Express delivery timescale is based on orders placed before 3pm (New Zealand time), for orders placed after 3pm please allow an additional day for delivery.

- Express delivery is not available on public holidays.

- Express delivery is not available on international delivery.

 

Important notes:

 

- These timeframes are subject to product availability. In the unlikely event that an item or all of the items in your order are no longer available we will contact you to notify you of the delay and offer alternative products if applicable. If an item cannot be dispatched you will not be charged for this item.

- If any issues arise which mean we are unable to meet these timeframes we will let you know as soon as possible.

- If you fail to receive your parcel within 7 days of dispatch within please notify us by email fortex@xtra.co.nz. We will lodge a missing parcel claim for your item(s).

 

International Delivery

 

Delivery Type Item(s) Included Countries Timescale For Orders Totalling Delivery Cost (NZD)
Standard International Delivery Fortis Textiles products, excluding large / oversized items Australia 5-14 working days Any $15.00
  All Fortis Textiles products, excluding large / oversized items Rest of the world (excluding China and Malaysia) 5-14 working days Any $20.00
Economy Courier
International Delivery (Tracked)
All Fortis Textiles products, excluding large / oversized items Australia 4-7 working days Any value $25.00
  All Fortis Textile products, excluding large / oversized items Rest of the world (excluding Russia, Hungary, Portugal, Greece, Italy, Indonesia) 4-7 working days Any value $38.00

 

International Economy Courier Delivery Exclusions:

 

- International Courier delivery is available to most locations throughout Australia, however, customers on the Australian Rural Delivery Postal route should allow an additional 3 working days for delivery.

- We reserve the right not to ship to some countries.

- International Courier delivery timescale is based on orders placed before 3pm (New Zealand time), for orders placed after 3pm please allow an additional day for delivery.

- Express International delivery is not available on public holidays.

 

Important notes:

 

- These time frames are subject to product availability. In the unlikely event that an item or all of the items in your order are no longer available we will contact you to notify you of the delay and offer alternative products if applicable. If an item cannot be dispatched you will not be charged for this item.

- If any issues arise which mean we are unable to meet these timeframes we will let you know as soon as possible.