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Frequently Asked Questions (FAQ)

Please see below for a list of answers to questions our customers commonly have about their premium bed linen. We hope that this is helpful, but if you have a question that isn’t covered here then please feel free to get in touch with us directly.

How deep are the fitted sheets?
The sheets will fit large mattresses of up to 40cm deep. We are equipped for extra deep mattresses, and can arrange custom-made sheets for any size bed. Please see our sizing guide for more information.
How can I make sure I order right size sheet?
We recommend you measure the length, width and depth of your mattress and refer to our sizing guide.
Can I order sheet in different size?
Yes, we can organise this for you. If you need oversized sheets for an extra high mattress then we are happy to help. Please email your request for a quote.
How do I know which way to put on the sheet?
Simply place the sheet label in the top right-hand corner or left bottom corner of the mattress to ensure the right fit.
Are mattress sizes the same around the world?
Mattress sizes vary from country to country. The New Zealand Super King is the same as Australian King size, but different to US King or California King. Our fitted sheets are suitable for mattresses with extra drop and we can custom-make sheets to suit your bed. Please refer to our sizing guide for more information.
Do I need to wash the sheets before I use them?
Yes, we recommend you wash your sheets on a low temperature before using them.
Do you recommend using fabric softener?
You should avoid fabric softener, as it slows the process of releasing moisture. You will find your sheets are soft without it.

Can I use tumble dryer?Yes, you can. We recommend that after washing your sheets, you line dry them until they are about 50% dry, and use tumble dryer on a medium heat to finish. There is no need to tumble dry for softness.How many sheets should I have?We recommend a minimum of two sets of sheets; this will prolong the life of the sheet and give you time to wash and dry them between sleeps.